Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls. This requires the ability to instantly determine the status of a number of lines beyond the six-line capability of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE.
The Cisco Unified IP Phone Expansion Module 7914 extends the capabilities of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE with additional buttons and an LCD display. With this expansion module, you add 14 buttons to the existing six buttons of the Cisco Unified IP Phones 7960 and 7961G and the existing eight buttons of the Cisco Unified IP Phones 7970G and 7971G-GE, increasing the total number of buttons when you add one or two Cisco Unified Expansion Modules 7914. You can use up to two Cisco Unified IP Phone Expansion Modules 7914 with a Cisco Unified IP Phones 7960G, 7961G, 7970G or 7971G-GE (Cisco Unified IP Phone 7960G shown in Figure 1 with the Cisco Unified IP Phone Expansion Module 7914).
The large LCD display of the Cisco Unified IP Phone Expansion Module allows for quick and easy identification of associated buttons. Using the Settings menu of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE, you can adjust the contrast of the individual LCDs for the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE and Cisco Unified IP Phone Expansion Module 7914 according to your preference. The 14 buttons on each Cisco Unified IP Phone Expansion Module 7914 can be programmed as a directory number (DN), line key, or speed-dial key, much like the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE. When used as a DN key, buttons are illuminated, allowing easy identification of call state.
Button
Line Status
Off/dark
Line available
Green, steady
Line in use by you; you may also transfer the call
Red, steady
Line in use by someone else
Amber, flashing
Line ringing
Green, flashing
Call is on hold
These capabilities provide features that are similar to typical Direct Station Selection/Busy Lamp Field (DSS/BLF) modules but are not intended to be directly equal to legacy DSS/BLF modules. The Cisco Unified IP Phone Expansion Module 7914 is not an operator or attendant console. The primary function of the Cisco Unified IP Phone Expansion Module 7914 is to provide the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE with additional keys for speed-dial or directory numbers. The illuminated buttons provide ease of line status making the Cisco Unified IP Phone Expansion Module 7914 an ideal call coverage tool.
Typical Scenario: You receive a call for your director at extension 12345. You look at your Cisco Unified IP Phone Expansion Module 7914 and see that your director has a call in progress with another party and another call on hold. Looking at the Cisco Unified IP Phone Expansion Module 7914 LCD, you note that another manager in your group has just completed a call and might be able to assist the incoming caller. You consult briefly with the incoming caller and then transfer the call to the available manager.
Features and Benefits
Line Key: Using the Cisco CallManager Administration tool, the system administrator assigns one or more DN to buttons on the Cisco Unified IP Phone Expansion Module 7914 as desired. The line key will show the appropriate designation.
Speed Dial: Each button not used as a line (DN) key can be programmed as a speed-dial key in the same manner as the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE. You can use the Cisco Unified IP Phone User Options Web page to program a speed-dial number and label the associated button with an appropriate name.
Table 2. Power Requirements
Number of Cisco Unified IP Phone Expansion Modules 7914
Cisco 7960 Power Source
Items to Order
1
In-line
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
One, power cube
One, country cord
1
Local power (cube)*
One, Cisco Unified IP Phone Expansion Module 7914
One, single footstand
2
In-line or local**
Two, Cisco Unified IP Phone Expansion Module 7914 ExpansionModule
One, double footstand
One, power cube
One, country cord
Footstand
Replacement of the standard Cisco Unified IP Phone footstand is required. The standard footstand is replaced with a two-piece footstand specifically designed to support the Cisco Unified IP Phone Expansion Module 7914. Two footstands are available: a single footstand where one Cisco Unified IP Phone Expansion Module 7914 is used and a double footstand where two Cisco Unified IP Phone Expansion Modules 7914 are used on a single Cisco Unified IP Phones 7960G, 7961G, 7970G or 7971G-GE.
The only tool required for installation of th
