HP Proactive Care Service HP Proactive Care Service (Proactive Care) is a comprehensive support solution designed to improve the availability and performance of your converged infrastructure. It offers a combination of proactive and reactive services to help you maintain a stable and efficient environment. End-to-End Environment Support In today's complex IT environments, multiple components need to work together seamlessly. Proactive Care provides end-to-end support for servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. This ensures that all aspects of your infrastructure are covered and supported. Rapid Incident Resolution In the event of a service incident, Proactive Care gives you access to technical solution specialists who can help you quickly resolve critical issues. HP employs accelerated escalation procedures to ensure that complex incidents are resolved as quickly as possible. Additionally, your support team of HP specialists is equipped with remote technologies and tools to minimize downtime and increase productivity. Onsite Hardware Repair If a hardware issue is identified as the cause of a service incident, Proactive Care includes onsite hardware repair to resolve the issue. You can choose from a range of hardware reactive support levels to meet your specific business and operational needs. Proactive Services Proactive Care helps you avoid issues by providing services such as firmware release and software patching analysis and recommendations. This ensures that your environment is always up-to-date and compatible. Additionally, you will receive regular Proactive Scans of covered products, which can help you uncover configuration, availability, and security problems proactively. Regular Incident Reporting Proactive Care also provides regular incident reporting to help you identify and address any recurring problems. This allows you to take proactive measures to prevent similar issues from occurring in the future.
